Our standard hours are 8 am - 5 pm EST, Monday through Friday.

The best way to communicate with us during business hours is through the chat window found in the bottom right corner of our site. Chats allow us to offer you much more utility; we can send you product page links, share a catalog, or convert our conversation into a ticket for ongoing communication. You can also communicate with us through our Contact Us page or by sending an email to support@murdockindustrial.com.

If you really need to call, 330-535-7105 is our main line.

Our listed prices are our lowest possible price with current costing but when volumes/value are high enough sometimes we can pass on a discount from the manufacturer.

Some products have predefined quantity discounts that will apply automatically, those pages have a table near the price describing the discount tiers.

If you feel your purchase quantity of a particular product is very large and want us to investigate with the manufacturer please feel free to Contact Us.

All customers get an email regarding the shipping time frame of their purchase, usually within the business day. If your item is in stock we will ship within 1 business day, otherwise, the email will contain a lead time. If you do not receive this email, we recommend checking your email's spam folder. If you have any questions at that point please do not hesitate to Contact Us or chat below!

Some of our Minimum Order Quantities (MOQ) are enforced by our vendors and some are enforced by us. For items that are not standard stocking units we have to pass the vendor's MOQ along. Otherwise some MOQ are set by us on low cost high dimensional weight items to accommodate the free shipping we provide.

This is based on the particular product you are looking at. Please ask us about your specific product via the Chat Form at the bottom of your page or Contact Us.

You should have received an invoice for your entire order when it was placed. If you can not find this, we recommend, first, checking your email's spam folder, if you still do not see an email from us or if the invoice is inadequate for your situation contact us via the Chat Form at the bottom of your page or Contact Us if you are still having problems.

It is possible to cancel your order, but you may be charged a restocking fee. For more information please read our Returns and Refunds Policy.

If your item is in stock we will ship within 1 business day, otherwise, within 1 business day, you will receive an email that will contain a lead time. If you do not receive this email, we recommend checking your email's spam folder. If you have any questions, please do not hesitate to Contact Us or chat below!

At Hose Warehouse we accept all major Credit Cards or you can pay through PayPal. Click Here to have a look at PayPal and the options it offers you.

Please read our Returns and Refunds Policy.

We reserve credit approval for companies that wish to establish credit terms for continued business. One time purchases should be made on a credit card or procurement card. It takes about a week to get approval and is dependent on the turn around time of the companies you use as reference.

To keep costs and losses down, we only approve companies whose credit history is clear of any issues. Our terms are strict and failure to pay within agreed terms will close your account to future purchase by open credit.

Please Apply for Credit Here!

All orders shipping to the USA automatically qualify for free shipping! If you are outside of the USA we can not offer free shipping, but we have negotiated great rates from the carriers and discount them ourselves beyond that.

When your product ships you should receive an email containing tracking information. If you can not find this, we recommend, first, checking your email's spam folder, if you still do not see an email from us, it is possible your product has not shipped yet. Send your request via the Chat Form at the bottom of your page or Contact Us if you are still having problems.

Yes, just specify this requirement in the notes on your order! We will have to invoice you for the additional shipping cost we will incur.